Operations

In order to fulfill the security objectives of protecting life, preventing unauthorized access, maintaining order and deterring criminal attacks against employees, their dependants, and property of all our Clients, our management has in place a 3 – tier inspection system which include both Scheduled and Unscheduled visits to all locations/sites of our Clients. The inspection system involves patrol visits to all our locations by:

• Zonal Coordinators
• Patrol Teams from our Head Office
• Unscheduled visits by the Head, Operations department and Training School Commandant.

CO-ORDINATORS
Zonal Coordinators using motorcycles will monitor Guards at the various locations within their zones; ensure alertness, clean appearance and compliance by Guards to the General and Specific Post orders issued by Clients. Such visits/inspection (with unpredictable timing) must be performed at least twice within each shift with the timing and observations documented in each location’s logbook. Zonal Coordinators are usually very senior and experienced Guards and are at the topmost hierarchy of our uniformed security personnel. They are equipped with Radio handsets to communicate with and give situation reports to the Patrol Teams and our Head Office staff. Coordinators are also given the responsibility of writing reports on the daily activities and performance of their subordinates and report directly to the Patrol Team.

PATROL TEAM
The Patrol Team, which comprises of a staff of our Operations Department and some Relief Guards conduct scheduled assessment of our Guard Force-efficiency to determine compliance or otherwise, with Clients’ Post orders and our company’s operational guidelines. Patrol Teams also review Zonal Coordinators reports. During patrol, unsatisfactory job performance and deviations from stated Guard/Post orders will attract warning from the Patrol Team with such warnings documented and filed appropriately in our administrative records. Subsequent defaults will attract punitive measures, which include but not limited to loss of Duty performance bonus, suspension and in extreme cases, delayed promotion or outright removal from work-schedule; such offending Guards may be sent to the Training School for re-training or outright dismissal depending on the gravity of offence committed.

OPERATIONS HEAD & TEAM VISITS
The Head of Operations department in conjunction with the Commandant of the Training School, as the third tier of our inspection system also pay unscheduled and un-announced visits randomly to our locations to provide a check on the activities of the Patrol Teams and ensuring optimal functioning of the Patrol Teams. The Operational Head’s team also undertakes courtesy calls/visits to clients’ representative to get a feedback/response on the efficiency and effectiveness of our Guards and reports directly to our Managing Director.